Why and when your consent is necessary
When you register as a patient of Strong Medicine, you provide consent for our clinicians and support staff to access and use your personal information so they can provide you with the best possible care. We will only access your personal information if it is necessary to help you maintain your health, or for your care and treatment.
Why do we collect, use, hold and share your personal information?
Strong Medicine will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to help you manage your health. We also use it for activities directly related to our clinical and business practices, such as financial and Medicare claims and payments, processes related to quality, safety, and improvement, as well as business processes (e.g. staff training).
What personal information do we collect?
The information we will collect about you includes:
• your name, date of birth, address, other contact details
• email address to communicate with you about health and practice related matters
• mobile phone number so we can send messages to confirm appointments and/or otherwise communicate with you (e.g. for reminders)
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history, personal risk factors, and cultural history.
• Medicare number (where available), private health insurance, Department of Veterans’ Affairs and National Disability Insurance Scheme details for claiming purposes
• healthcare identifiers
How do we collect your personal information?
Strong Medicine will collect your personal information:
1. When you make your first appointment our staff will collect your personal information.
2. During the course of providing medical services, we may collect further personal information. With your verbal (and/or written) permission, this information may be sourced from other healthcare and pathology providers, hospitals, specialists, allied health providers, pharmacists, as well as your MyHealth record and LinkedeHR records (where applicable).
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
• your guardian or responsible person
• other involved healthcare providers, such as general practitioners, specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
• your relatives or friends in an emergency
Who do we share your personal information with?
We sometimes share your personal information with:
• third parties who work with Strong Medicine for business purposes, such as information technology providers and clinical team members such as allied health providers and non-dispensing pharmacists
• with other healthcare providers, both within and outside Strong Medicine
• when it is required or authorised by law (eg court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a you or another patient’s life, health or safety, or public health or safety, or when it is impractical to obtain your consent
• to assist in locating a missing person
• when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
• during the course of providing medical services through various secure messaging and information systems e.g. Clinic To Cloud, myHealth Record, LinkedEHR.
Other than in the course of providing medical services or as otherwise described in this policy, Strong Medicine will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
From time to time, we may contact you in relation to your health and the services that we provide.
How do we store and protect your personal information?
Your personal information may be stored on site in various forms. The information is mainly stored electronically (Clinic To Cloud) and on paper. Information about you is also stored in cloud-based email servers (Microsoft 365). Access to this information is secure, encrypted, and password protected, and subject to Australian Privacy Principles (APP).
Strong Medicine uses encryption to store all personal information securely.
All staff have signed confidentiality agreements.
How can you access and correct your personal information?
You have the right to request access to and correct your personal information.
Strong Medicine acknowledges patients may request access to their medical records. We generally require you to put this request in writing but may (at our discretion) accept your request verbally. We will respond within a reasonable time, which is generally under 30 days. We reserve the right to charge a reasonable administrative fee to provide you with a copy of your records.
We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.
Strong Medicine will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice to make sure it is correct and up-to-date. You may also request that we correct or update your information. We cannot, however, delete clinical information, but we can append your corrections.
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please contact our staff for further information. We aim to achieve a turnaround time of 30 days.
You may also contact the Office of Australian Information Commission (OAIC). Generally the OAIC will require you to give them time to respond, before they investigate. For further information visit www.oaic.gov.au or contact the OAIC via the following channels:
Call: 1300 363 992
Address: GPO Box 5218 Sydney NSW 2001
Privacy and our website
We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques. We look at the number of hits the website receives and keep track of the domains from which this website is accessed. To determine what our users are interested in, we may also look at the frequency of search words used in connecting you to this website.
Policy review statement
Last Updated: 25 May 2023